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EUI

Frequently Asked Questions

How to download PhilMoney APP ?

Go to APP store or Play store type PhilMoney and install

How to register an account?

Get your ARC ready, click New Register, and fill out all the information

How to log in with Face ID?

Go to Settings > Profile > ON Face ID

How to change your password?

Go to Log in page and click the Forgot Password
Type your Mobile number and Birthday
Type the OTP you receive from your text messaging and create New Password

How to change/reset mobile number?

Go to Log in page and click the Forgot Password
Click change new phone number
Fill out all information & submit (  OTP & ARC reupload ) for record updating

How to remit money?

Click first the "Add Receiver" icon then type all the information of your receiver (8 receivers only)
Click the "Remittance" icon then proceed to send money

What does our services offer?

Bank to Bank & E-Wallet
Pick up
Door to Door

How much does the service charge?

100 NTD - All Banks & E-Wallet
150 NTD - Pick up anywhere
150 NTD - Delivery

How much is the maximum amount per transaction? per month? per year?

20,000 NTD/transaction,
50,000NTD/month,
& 400,000 NTD/per year

Where can I pay my remittance?

7-11
Family Mart
Hi-Life
OK Mart

How to pay?

Give the Barcode receipt and money to the Cashier

Where can I check the status of my remittance?

Just click the "History" icon and you will see all your paid, unpaid and Expired transactions

How long is the validity of the barcode?

30 mimutes only (for your safety purposes)

Why can't I send money?

Because your ARC is about to expire or contact our Hotline

Where to change or update my New ARC?

Go to Setting > ARC Verification and upload your new ARC for verification

How to edit password and phone mumber ?

Go to Setting >Profile, Edit password or Edit Mobile number

In case of any problem where can you contact us?

Facebook: PHILMONEY
Line ID: @philmoney
Hotline: 0906-116-345
Consumer Protection for Small Amount Renittance Services: Financial Ombudsman Institution (財團法人金融消費評議中心)