FAQ'S- FREQUENTLY ASK QUESTION
1. How to download PhilMoney APP?
----- Go to APP store or Play store type PhilMoney and install -
2. What are your Services offered?
----- Bank to Bank / Pick Up & Door to Door
3. How much is the Service charge?
----- 200 ntd - all banks / 300 ntd - Pick up / 300 ntd - Door to Door
4. How much is the maximum amount per transaction?
----- 20,000 ntd per transaction / 80,000 ntd per month
5. How to Register?
----- Click New? Create Account and fill up all information.
6. After succesful reviewed, how to Log-in ?
----- Just type your ARC no. or Mobile phone and password and click log in.
7. How to Remit money?
----- Click first the “Add Receiver” icon then type all the information of your receiver.
----- Click the “Remittance” icon then proceed to send money.
8. Where can I Pay my Remittance?
----- 7-Eleven / Family Mart / Hi-Life
9. How to Pay by Family Mart & Hi-Life ?
----- Give the Barcode receipt and money to the Cashier.
10. How to pay by 7-11 ?
----- Go to Ibon machine and scan the QRCode then give the receipt and money to the cashier.
11. Where can I check the status of my Remittance?
----- Just click the “History” icon and you will see all your paid, unpaid and Expired transactions.
12. How long is the validity of the barcode?
----- 30 minutes
13. Forgot Password?
----- Click the Forgot Password , type your Mobile number and Birthday, type the OTP you receive from your SMS and create New Password.
14. Why I can’t send money ?
----- Because your ARC is about to expired ( you cannot remit money 15 days before the expiry date)
15. Where can I send again my new ARC for verification?
----- Just go to Setting icon then click the ARC Verification and upload your new ARC for verification.
16. How to Edit Password and Mobile number ?
----- Go to Setting , Profile, Edit password or Edit Mobile number.
17. Incase of any problem where can we contact you ?
------ FB Page :https://www.facebook.com/Philmoney.tw/
Customer Service : 0906-116-345